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FAQ
Registration
Q A1. How do I register on multimatrimony.com?
Registering on multimatrimony.com is very simple. Comprehensive information of the person intending to get married is entered during the registration. The user can enter all information at one go, or complete the home page registration with basic details and can proceed the remaining details later with your login information – User ID & Password.
Q A2. Who should register on multimatrimony.com?
Any person of legal age who intends to find a life partner can register. The profile can be posted by the person intending to get married, his/her parents, relatives or friends.
Q A3. Is registering profile on this site free?
Yes, we provide free registration, you can register your profile with us for free of cost.
Q A4. Why should I register on multimatrimony.com?
Multimatrimony.com is an exclusive online platform for Tamil people to meet their prospective life partners. When you register on the site, your profile gets searched by thousands of members of the site. You can receive messages from interested members, and can send interests to them. You can also request for photos and horoscopes.
Q A5. Can I use Multimatrimony.com without registering on the site?
You can use Multimatrimony.com to search through thousands of profiles for your prospective partner. You can view complete profiles of members too as a guest user. You can access complete resources on planning a wedding, post wedding and special features as a guest user.
Q A6. Should I complete the long forms on registration for being a member of the site?
The registration forms on multimatrimony.com is designed to include all important information about the person intending to get married which can be of interest to a prospective partner. That is one of the inherent advantages of being online. Members can know your personal and personality profile before they initiate contact. But you can opt to add details on your profile as and when you have time. You can complete the registration very fast by keying in just the mandatory fields, which have an asterisk sign.
Q A7. Why should I give my email ID and contact details when I am registering on multimatrimony.com?
The email ID that you specify is the one on which multimatrimony.com will send you all communication from your prospective partners. You can receive match watch mails and mail received alerts on your inbox. This email ID will not share with anyone.The contact details that you provide will be shared only with subscribers to the site who are interested in your profile as a prospective partner. This will help to speed up contact especially for members who do not use online as a primary medium for communication. However you can choose to hide your contact details to members and send this only to those who have accepted your contact info requests.
Q A8. What do I do if I need to add more info than what is requested in the registration form?
We suggest that you add such specific information in the Other Details column. This field is designed to showcase who you are. But if you find for example that the caste that you belong to is not listed on the form, you can use the 'Others' feature. Meanwhile, you can send a request to us on admin@multimatrimony.com for addition of more options on all fields.
Q A9. What do I do if I don't find an option relevant to me on any drop down?
We suggest that you use the 'Others' option that is provided on most of the fields. If you think that the category is critical to be listed, please mail us on admin@multimatrimony.com. We shall respond to you on whether we can include the same.
Q A10. How do I add photos on the site?
You can add up to 6 photos with your profile. You can add your primary photo and additional photos along with the registration form. A profile with photos generates more interest and increases your chances of getting contacted soon
Q A11. How do I add Horoscope to my profile?
You can upload your horoscope to your profile along with your registration. If you intend to provide your horoscope later you can login with your User Id and Password to upload your Horoscope.
Managing Profiles
Q B1. How do I log on to multimatrimony.com?
You can log on to multimatrimony.com using your Member ID and password. If you forget your password, you can click on the link and you will be guided on the procedure to retrieve the password. You can also change your password using the link on My Accounts Page.
Q B2. What is my Profile ID?
The profile ID is a unique number that is generated while you make the registration with us. The ID which is generated is the one which helps to identify your profile. This number will be displayed against your profile whenever it is viewed. The number can be entered in the search option Search profile by ID, to find the profile you want.
Q B3. How do I logout from multimatrimony.com?
You can use the button on the top right hand corner to logout of multimatrimony.com. It is important that you do so. Keep in mind that your login will be misused by someone else if you do not log out.
Q B4. How can I change the information I submitted at registration?
You can change information added at registration by mailing us with the link in your MY ACCOUNT Page.
Q B5. Can I change my password that I have submitted at Registration?
You can do that by logging on to the site and using the link on My Account page.
Q B6. Why can't I view all the information that I have entered on my profile?
Many of the fields on which you have provided information are screened for objectionable content. This may pertain to specific commercial uses; comments that hurt religious and social sentiments, abusive language, obscene matter and contact information entered in fields other than those specified for it.
Search
Q C1. How do I search for my life partner on multimatrimony.com?
You can search for your partner on multimatrimony.com using the Quick search. You can also use the advanced search and Detailed search to broaden the search criteria. The search results can be further filtered by education, occupation, stars, locations, and many more.
Q C2. What are the other search options that I have on multimatrimony.com?
You can add as many parameters or filters as you can when you search on multimatrimony.com. You can define your search on Location, Profession, and Personality etc.
Q C3. Can I save my search results?
You can use the Favorites feature to save profiles to your list. Later you can fetch the search selected profiles from the favorites list and view the contact details.
Q C4. How do I know if other visitors have viewed my profile?
You can keep track of your profile views in your my Account Page.
Q C5. How can I retrieve profiles that I have marked as a Favorite?
You can find the link to favorites on your my Account page. The link gives you the complete profiles of all members you have marked as a Favorite.
Features
Q D1. What are the attachments that I can include in my Profile?
You can have a host of valuable attachments with your profiles. These are Photographs and Horoscopes.
Q D2. Why should I include my photo with the profile?
Adding your photo to your profile would typically increase response to your profile. You can add up to six photos.
Q D3. How can I add photos to my profile?
You can add up to 6 photos with your profile. You can add your primary photo and additional photos along with the registration form. A profile with photos generates more interest and increases your chances of getting contacted soon.
Q D4. Can I change the photos that I have uploaded?
Yes,You can change the photos you have attached by using the link on Edit my profile page.
Q D5. How can I add a horoscope with my photo?
You can upload your horoscope to your profile along with your registration. If you intend to provide your horoscope later you can login with your User Id and Password to upload your Horoscope.What a prospective bride/groom thinks is as important as what he/she is. The blogs give an insight into your persona that is unmatched. You can know the person best on what they choose to blog.
Q D6. Are the attachments with the profile validated?
All attachments are screened manually before they are updated. This may be a reason why you can't view uploads immediately. Please avoid objectionable content in your attachments. Please refer to our terms of use for pointers on what is objectionable.
Q D7. Why can't I view my attachments immediately?
All attachments are screened manually before they are updated. This may be a reason why you can't view uploads immediately. Please avoid objectionable content in your attachments. Please refer to our terms of use for pointers on what is objectionable.
Q D8. What is the Express Interest Feature?
The express interest feature allows you to express your interest in the profile that you are viewing. You can send this if you are a registered member of the site. The member can then accept or reject the interest based on their interests. Similarly, other members can send you messages that you can choose to accept or reject. This is a free communication built in on multimatrimony.com for all registered users. You can choose the message you want to send and then forward that to the member. Your my Account page has a list of interests that were sent by you and their status, whether it has been accepted or rejected, or whether the interest is pending (which means you are yet to take an action on the interest). The page also has a list of interests sent by you,and whether the user has accepted, rejected the interest or whether it is still pending action (which means the user has not yet acted on the interest).
Q D9. What is Horoscope request?
You can choose to send other members a request for the horoscope that they can accept or reject. If the user accepts your request, you will able view the horoscope very soon.
Q D10. What is photo request?
You can choose to send them a request for the photo that they can accept or reject. If the user accepts your request, you will be ableto view the photo(s) very soon.
Q D11. What is match history?
Match History chronicles all matching profiles that MIS has identified as fitting in with your criteria.
Q D12. What are the formats in which I should upload my attachments?
For photos, you can upload files up to 2 MB, in either of these formats: jpg, png or gif. For Horoscope files you can upload files up to 2 MB, either as a jpg, png or gif.
Contact
Q E1. How do I contact members on multimatrimony.com?
To contact members on multimatrimony.com you need to be a registered user of the site. As a registered user you can express interest in a profile by clicking on the option along with the detailed profile of a member.
Q E2. What are accepted and rejected interests?
When you receive an interest from a member on multimatrimony.com, you can choose the action you want to take based on your interest in the member. When you accept the interest it implies that you are open to further communication from the member. You can also choose to reject the interest if you are not interested in the member. You can send an interest to a rejected member if you change your mind later.
Q E3. Where do I find interests sent to me?
You can track your entire communication at your personal My Accounts page. This page has your interests/requests sent/received etc. When you log in to the site, this is the page you are taken to.
Q E4. How does the My Account page help me to manage my membership on multimatrimony.com?
The My Account Page is your personal dashboard of your activity on multimatrimony.com. You can track your communication to and from members on this page. This page also helps you manage your subscription. You can also edit profile features from the page. Your new matches are also displayed on the same page. This is the default page you are taken to, when you log on to multimatrimony.com.
Q E5. Do multimatrimony.com customer support help me to contact a member on the site?
Multimatrimony.com offline customer assistance Centre's help members who are not regularly online to manage their subscriptions. If you are a subscriber of the site, you can choose to contact any of our offices to seek assistance in managing your account.
Q E6. How do I know when a member contacts me?
Multimatrimony.com has a great tool to let members know when they have received an interest/message/request or a reply to interests/messages/requests sent to them.This is immediately intimated to the member through mail. This information is also immediately available in your My Account page.
Memberships
Q F1. What are the various types of memberships on multimatrimony.com?
All members who have their profiles on multimatrimony.com are registered members of the site. They can post and view complete profiles. Subscriptions to multimatrimony.com bring its own special privileges like contact details and sending personalized interest.
Q F2. What are the subscription options offered in multimatrimony.com?
For the convenience of all our users Multimatrimony.com has seven different types of membership schemes, each with their own benefits. They are Simple, General, Silver, Gold, Gold plus, Platinum and Life Partner. Simple Package This package is offered @ Rs.1000 with Two months (61 days) validity up to 15 profiles. We named this package as simple it is simply solves the requirement of the customers. General Package This package is offered @ Rs.1250 with Three months (91 days) validity up to 25 profiles. We named this package as General since customers ought to select this package generally. Silver Package This package is offered @ Rs.1500 with four months (121 days) validity up to 40 profiles. This is one of the reliable package at an affordable cost. Gold Package This package is offered @ Rs.2000 with Six months (181 days) validity up to 80 profiles. This is also one of the reliable package at an affordable cost. Gold Plus We named this package as Gold plus since it has all the benefits in the Gold package with extra benefits of Matrimony Booster with the worth of Rs.500/-. You can avail Gold Plus at an attractive amount of Rs.2500/- with 270 days validity and you can avail 120 profiles of your choice. Platinum As we all know platinum has a greater value and respect, our platinum package also has the value and respect. We offer our privileged platinum package at a cost of Rs.3000/- with 1 year validity and we offer you 160 profiles. You can get profile highlighter worth of Rs.500/- as an extra credit to this package. Life Partner This package is available for Rs.5000/- allows members to access all the options available in multimatrimony.com. This package allows members to contact profiles. Members profile will be highlighted in search results. The features involved in this package are 1. UNLIMITED PROFILE SEARCH: This package allows members to view unlimited profiles with contact details for a period of 1 year. 2. PROFILE ANALYTICS SERVICES: In this feature you can get day by day updates of the members who have received your data from us. This also allows you to view the full contact address details of the members who received your profile from us. 3. 100% confidential services. 4. In this package the members will be given an Individual attention with regular follow-ups.
Q F3. How do I decide which membership is best for me?
You can choose a membership package that is best suited to your needs by comparing the features available in various membership types. To compare memberships, click here.
Q F4. How can I renew/upgrade memberships?
You can choose to upgrade membership by clicking on Membership from the My Account page. You can renew your current membership only a couple of weeks from the time of expiry of the current one.
Q F5. How do I pay for Subscriptions?
You can pay for your subscriptions online through Credit Card / Debit Card / Net Banking / Cash Payments / Mobile Payments (State Bank Of India / Paymate) are accepted. The other payment modes are Pay at bank at State Bank of India KarurVysya Bank Axis Bank ICICI Bank. The details of the Account number and IFSC code is mentioned in this link http://www.multimatrimony.com/upgrade.php You can choose to pay by cash at any of our office outlets located in Tamil Nadu.
Q F6. Is my credit card payment on multimatrimony.com secure?
Yes, your credit card information on multimatrimony.com is perfectly secure. We have an encryption software that prevents misuse of the information. This encrypted information is passed on the payment gateway. Credit card info is entered only on the VeriSign Certified secure server. 128 bit SSL encryption deployed. We can process Visa and MasterCard credit cards issued around the globe. Real time authorization happens to the information. For extra level of protection, our payment gateway also supports 'Verified by VISA' and 'MasterCard Secure Code' services.
Q F7. What type of credit cards are processed on multimatrimony.com?
Visa and master card, credit cards issued across the globe are processed on multimatrimony.com
Q F8. How soon will my membership be processed when I make payment?
Your subscription will be activated within 24 hours after your successful payment.
Q F9. What is the refund policy of multimatrimony.com?
You can start enjoying the benefits of a subscription immediately on making payment; hence generally payment once made is not refunded. Any exceptions to this rule are generally at the prerogative of the company.
Multimatrimony.com Wedding features
Q G1. What are the additional features on multimatrimony.com?
Multimatrimony.com Wedding planning offers you exclusive content on latest wedding, jewelers and fashion trends, beauty and health care. The Post Wedding features help you with finances, planning honeymoon and travel etc. You can also create a wedding invite online and send it to your guests. You can narrate your wedding story by uploading photos, videos and audio files on multimatrimony.com. You can also post your success story on multimatrimony.com when you find a partner on the site.
Q G2. How do I let multimatrimony.com know if I find a partner on the site?
Multimatrimony.com would really welcome your story when you find a partner on the site. We shall share this information to all the members through the Success Stories feature. You can submit your success story here; you can view all success stories on the relevant section (link).
Q G3. What is the wedding story on multimatrimony.com?
You can post your wedding story on multimatrimony.com by this feature. This is a free service offered to all members. You can post your engagement, ceremony, reception stories and manage photo albums for each on the site.
Q G4. What is the newsletter that members receive?
The updated contents on the pre wedding, post wedding and special features section of multimatrimony.com are intimated to members by this special newsletter.
Q G5. What is the Blog feature on multimatrimony.com?
The Blog Page features all the blog entries made by multimatrimony.com members on various matrimonial related categories. This is a dynamic and interesting section, be sure to check this out periodically for interesting posts from users.
Privacy Concerns
Q H1. How do I ensure that my profile is safeguarded on multimatrimony.com?
Multimatrimony.com tries to protect the users' privacy at every stage. Without your knowledge your profile will not be shared to others. At every stage our domain is integrated with SMS and Email features to let you know the each and every step processed in your profile.
Q H2. What do I do if I see any objectionable content on the site?
Multimatrimony.com manually screens all text entries and images to ensure that objectionable matter does not appear on the site. Just in case it has slipped our notice, please send a mail with the problem to admin@multimatrimony.com.
Q H3. How can I send in my suggestions for site improvement?
It is your suggestion and support that shall enable us to do so. Please mail your comments/suggestions to admin@multimatrimony.com. We shall revert to you on the same.
Q H4. How sure can I be of information entered in profiles on multimatrimony.com?
Multimatrimony.com does not offer a profile validation service currently. The user posts the information on the profiles and members are advised due diligence on all profiles before they proceed further. Please report any issues that you have in this regard on admin@multimatrimony.com
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